What should I do if a customer cannot or does not want to scan a QR code?

Your staff or server can scan the QR code on the customer's table, assist the guest in choosing what to order, and pay in cash.

Here are some other ways you can easily implement contactless ordering in your restaurant:

1. Train and cross-train your staff on the new ordering method

Your staff has to understand the reason behind this new dining experience and how they can sell and teach this to your customers. With proper training, your staff can easily let your customers feel more comfortable adapting to this new technology.

You can train each of your front-of-house staff members and cross-train some staff to keep them from getting bored in their jobs and also make staff scheduling easy.

As QR code ordering helps you reduce the need to hire more staff, you can still ensure that all your staff is equipped to explain the process.. 

2.  Let your staff explain the process to your customers

Not all customers will have the same level of digital comfort so having a trained staff who can explain the QR code ordering process is important. Your staff can walk them through how QR code ordering works. Customers will still appreciate the human element of service while you slowly introduce the new ordering method to them.

3. Assist non-tech-savvy customers 

If you have non-tech-savvy customers, your staff can scan the QR code on their behalf and assist the customers in choosing the food they like. They can also opt to pay thru cash. 

4. Display your printed menus

Always have a few printed menus on hand. These should be updated as frequently as your QR code menu, particularly if your menu changes often. Printed menus cater to customers who may not feel comfortable with technology, prefer the tactile experience of a physical menu, or have difficulty scanning due to lighting, device compatibility, or personal preference. Make sure these are high-quality prints, reflecting the elegance and branding of your fine dining restaurant.