MenuTiger | FAQs 2026

Updated Sep 28, 2026

About MENU TIGER

Q1. What is MENU TIGER?

MENU TIGER is an all-in-one, cloud-based restaurant management system. It digitizes your menu into a QR code menu, gives you a restaurant website with online ordering, accepts payments, and runs your front and back of house with a built-in POS, a Kitchen Display System (KDS) and Table Management, all from one dashboard.

Learn more: https://www.menutiger.com/features

Q2. What does MENU TIGER include?

• Customer App – your restaurant website and digital menu, where guests browse, order, pay, track orders and leave feedback.
• Admin Panel – dashboard, menus, stores, orders, marketing, reports, integrations and settings.
• QR Ordering – restaurant and table QR codes that open your menu instantly.
• POS – checkout, orders, customers, products, inventory, shifts, reports and staff.
• KDS – a real-time kitchen screen with timers, filters and Kitchen/Bar routing.
• Table Management – floors, table layouts, live table status, reservations and table orders.

Learn more: https://www.menutiger.com/features

Q3. What kinds of businesses can use MENU TIGER?

MENU TIGER is built for restaurants, cafés, bars and other food-service businesses, including quick-service restaurants, pizzerias, fine dining and cloud kitchens. Many retail and hospitality businesses (such as hotels) use it too. It works for quick-service, where guests order and pay first, and for full-service, where guests are seated and served.

Q4. Can I manage several branches or a franchise from one account?

Yes. You can create multiple stores, switch between them from one dashboard, and give each its own menu, hours, order settings, tables and floor plan. You can also use one shared menu layout across the whole chain instead of maintaining a separate one per branch. The number of stores depends on your plan (see Q22).

Q5. Do I need special hardware or a terminal?

No. MENU TIGER is web-based and cloud-hosted, so it runs in a browser on any laptop, desktop, tablet or phone with an internet connection. Google Chrome or Safari are recommended. The only optional extra is a receipt printer, which connects through the MenuTiger Print Agent.

Q6. Do my customers need to download an app?

No. Customers scan your QR code with their phone camera or a QR scanner app, or open your restaurant link, and the menu opens in their browser on a smartphone, tablet or iPad.

Learn more: https://www.menutiger.com/blog/how-to-order-on-a-menu-qr-code

Q7. Does MENU TIGER support multiple languages?

Yes. Your digital menu supports 19 languages, including Spanish, French, German, Italian, Dutch, Arabic, Turkish, Bahasa Indonesia and Portuguese. Customers can switch language on your menu, and you can translate menus, items, stores and website content with the Localize tab. The Admin Panel itself is available in 20 interface languages.

Learn more: https://www.menutiger.com/blog/menu-translation

Q8. Does MENU TIGER take a commission on my orders?

No. MENU TIGER charges 0% commission on every order, with no setup fee and no contracts. You keep the full value of your sales; only your payment provider's own processing fees apply.

Learn more: https://www.menutiger.com/pricing

Q9. What is the difference between a static and a dynamic QR menu?

A static QR menu points to a fixed page, usually a PDF, and can't be changed without printing a new code. MENU TIGER uses dynamic QR codes, so you can update items, prices, descriptions and images at any time and the same printed code always shows the latest menu.

Learn more: https://www.menutiger.com/blog/static-menu

Q10. If I change my menu, do I need to reprint my QR codes?

No. Because MENU TIGER QR codes are dynamic, menu changes show up without regenerating or reprinting the code.

Learn more: https://www.menutiger.com/features/qrcode-menu-restaurants

Q11. How does QR ordering help reduce labor costs?

Guests browse the menu, order and pay on their own phones, so staff spend less time taking orders, explaining the menu and processing payments. You can run with a leaner team, keep service steady when you're short-staffed, and move staff to higher-value guest service.

Q12. Can QR ordering improve table turnover?

Yes. Guests order as soon as they're ready and pay without waiting for staff or queuing at the counter. Tables free up faster, which means more covers and higher sales during peak hours.

Q13. Is my customer and transaction data secure?

Yes. MENU TIGER protects business and guest data with industry-standard SSL encryption. Online payments are handled directly by secure, PCI-compliant payment gateways such as Stripe and PayPal, so customer card details are never stored on MENU TIGER's servers.

Learn more: https://www.menutiger.com/privacy-policy

2. Pricing and plans

Q14. How much does MENU TIGER cost?

There are four plans, with no commission per order, no setup fee and no contracts:

• Free – $0/month. Best for getting started. 75 orders a month, 1 store, unlimited tables and QR codes. Includes QR and online ordering, the AI Menu Builder and basic reports. POS available as an add-on.
• Regular – $17/month ($14/month billed yearly). Best for small restaurants. 500 orders a month, up to 2 stores, unlimited tables and QR codes. Adds advanced reports, customer and staff management, promotions and integrations. POS available as an add-on.
• Advanced – $46/month ($39/month billed yearly). Most popular, for growing restaurants. 2,000 orders a month, up to 5 stores. Adds the Kitchen Display System, marketing tools, advanced analytics and API access. POS available as an add-on.
• Premium – $119/month ($101/month billed yearly). For multi-location and high-volume restaurants. Unlimited orders and stores. Adds Table Management, the POS included at no extra cost, a custom domain (white label) and priority support.

Yearly billing saves 15% on every paid plan.

See all plans: https://www.menutiger.com/pricing

Q15. Is there a free plan? What does it include?

Yes. The Free plan costs $0 and includes 75 orders a month and 1 store. You get a digital menu, QR code ordering, online ordering, the AI Menu Builder, menu categories, items and modifiers, a multi-language menu, order management, history and notifications, operating hours, basic sales reports, customer feedback and surveys, and standard support.

Q16. Is there a discount for paying yearly?

Yes. Yearly billing saves 15% on every paid plan: Regular is $14/month, Advanced $39/month and Premium $101/month, billed annually.

Learn more: https://www.menutiger.com/blog/menu-tiger-annual-plan

Q17. Which plan is right for me?

• Just starting out → Free
• Need a POS → Regular (500 orders/month, up to 2 stores)
• Need a POS and a Kitchen Display System → Advanced (2,000 orders/month, up to 5 stores)
• Need POS, KDS and Table Management, or unlimited orders and stores → Premium

You can start free and upgrade as your restaurant grows without switching platforms.

Compare plans: https://www.menutiger.com/pricing

Q18. What happens if I reach my monthly order limit?

Your plan includes a set number of orders per month (75, 500, 2,000 or unlimited). [Fill in: what happens at the limit, e.g. grace period or upgrade prompt, and when the count resets.] You can upgrade at any time for a higher allowance.

Q19. Is the POS included in my plan?

The built-in POS is included in Premium and available as an add-on on Free, Regular and Advanced. [Fill in: POS add-on price.] You can also start a free 6-month POS trial with no credit card required.

Learn more: https://www.menutiger.com/point-of-sale

Q20. Which plan includes the Kitchen Display System (KDS)?

Advanced and Premium. KDS includes the kitchen order queue, order status tracking, kitchen stations, order prioritization and kitchen workflow.

Learn more: https://www.menutiger.com/features/kitchen-display-system

Q21. Which plan includes Table Management?

Premium. It adds a digital table layout, table assignment, table status, table-based ordering, merge tables, split orders and dine-in management.

Learn more: https://www.menutiger.com/blog/table-management

Q22. How many stores or branches can I have?

Free: 1 store. Regular: up to 2. Advanced: up to 5. Premium: unlimited, with centralized management and location-level reporting.

Q23. Is there a limit on tables or QR codes?

No. Every plan includes unlimited tables and QR codes.

Q24. Which features come with Regular?

Everything in Free, plus 500 orders a month, up to 2 stores, unlimited menu items and categories, advanced ordering controls, scheduled orders, the built-in POS as an add-on, advanced sales and customer reports, customer and staff management, roles and permissions, store-specific menus, promotions, discounts and coupons, and payment, Canva and Zapier integrations.

Q25. Which features come with Advanced?

Everything in Regular, plus 2,000 orders a month, up to 5 stores, the Kitchen Display System, advanced order management and analytics, full POS features (discounts, refunds, staff and payment management, advanced reporting), inventory-related controls, marketing tools, customer insights and API access.

Q26. Which features come with Premium?

Everything in Advanced, plus unlimited orders and stores, Table Management, the POS included at no extra cost, advanced staff controls, centralized multi-location management with location-level reporting, advanced restaurant insights and marketing, a custom domain (white label) and priority support.

Q27. Can I use my own domain name?

Yes. A custom domain (white-label website) is included in Premium.

Learn more: https://www.menutiger.com/features/branding-and-white-label

Q28. Which plans include API access and integrations?

API access is on Advanced and Premium. Canva, Zapier and other third-party integrations are on Regular and above. Payment integrations are limited on Free and fully available from Regular.

Learn more: https://www.menutiger.com/features/integrations

Q29. Is there a free trial?

You can start on any plan for free: click Start Free. There's no credit card required, no setup fee and no contract. The Free plan stays free with 75 orders a month, and you can upgrade whenever you need more orders or features. The POS also has a free 6-month trial.

Start free: https://www.menutiger.com/signup

Q30. Can I upgrade, downgrade or cancel at any time?

Yes. You can change your plan at any time and cancel anytime, with no contracts. [Fill in: how downgrades take effect and your refund policy.

Q31. Are there setup fees or hidden charges?

No setup fee and no commission on orders.

Optional extras: the POS add-on on plans below Premium [Fill in: price], and printer integration at $20 per month.

Learn more about printer integration: https://www.menutiger.com/blog/printer-integration-for-restaurant-menu

Q32. Where can I see my subscription and invoices?

Go to Settings → Billing to see your current plan, update your payment card, check your upcoming invoice and download past invoices.

Q33. I can't subscribe or my payment for a plan failed. What should I do?

1. Check your internet connection and reload the MENU TIGER dashboard.
2. Make sure your card details are up to date under Billing.
3. Check with your bank or e-wallet provider that the payment isn't blocked.
4. If it still fails, contact our support team (see Q103).

3. Getting started

Q34. How do I sign up?

Click Start for Free on the MENU TIGER website. Enter your email and password, complete the reCAPTCHA and create your account, then verify it from the email we send you. You can also sign up with Google. No credit card is required.

Sign up: https://www.menutiger.com/signup

Q35. How long does setup take?

Most restaurants can get their menu online quickly: the AI Menu Maker converts a PDF or photo of your menu in minutes, and the POS can be set up in minutes. An onboarding wizard walks you through your profile, business details and menu. The core steps are: create your account, create your menu, create your tables and QR codes, and set up your website. Payments and taxes are optional extras.

Q36. What are the setup steps in order?

1. Create and verify your account.
2. Create your store and add business details.
3. Set currency, language, opening hours and order settings.
4. Create or import your menu, then add categories, items and modifiers.
5. Set up taxes.
6. Create table QR codes and customize their design.
7. Build your website homepage, colors and promotions.
8. Connect payments.
9. Optionally set up the POS, KDS, staff, printer and Table Management.
10. Place a test order end to end, then go live.

Q37. Do I have to type my whole menu in by hand?

No. You have three options:

• AI Menu Maker – upload a PDF or photo of your printed menu and it becomes a digital menu in minutes.
• Excel import – download menu_template.xlsx, fill in your categories and foods, and upload it.
• From scratch – add a menu name and description, then your categories and items.

Learn more: https://www.menutiger.com/blog/ai-menu-maker

Q38. What files does the AI Menu Maker accept?

JPEG and PNG images, and PDF documents. For a multi-page menu, photograph each page and upload them together. The AI Menu Maker also supports menus in multiple languages.

Learn more: https://www.menutiger.com/blog/ai-menu-maker

Q39. Can I edit a menu after the AI creates it?

Yes. You can edit or add categories, items, descriptions, prices, modifiers and images at any time.

Q40. How do I create my QR code menu?

Sign in, go to Stores → Store → Tables, add your tables, and customize the QR code design. Then download the codes (individually or in bulk), print them and place each one on its table. Your general Restaurant QR code is under Settings → Restaurant QR Code.

Step-by-step guide: https://www.menutiger.com/blog/how-to-make-your-qr-code-in-restaurant

Q41. What is the difference between the Restaurant QR code and a Table QR code?

• Restaurant QR code
• Opens your restaurant homepage.
• If you have several branches, the customer picks the store.
• Orders aren't linked to a table.
• Hot Actions (call waiter, request bill) aren't available.
• Table QR code
• Opens the menu of a specific store directly.
• The store is already set.
• Every order is linked to that table.
• Hot Actions are available.

Use the Restaurant QR code for flyers, windows and social media, and Table QR codes for dine-in tables.

Learn more: https://www.menutiger.com/blog/dashboard-qr-code-vs-table-qr-code

Q42. Can I customize how my QR codes look?

Yes. Add your logo and change the pattern, eyes, colors and frame so the code matches your brand. Scan it to test before printing.

Learn more: https://www.menutiger.com/blog/how-to-customize-a-menu-qr-code

Q43. Do I get a website for my restaurant?

Yes. MENU TIGER creates a sales-optimized restaurant website with your menu and online ordering, with no coding needed. Under Marketing → Website you can edit the Hero, About, Featured Food, Why Choose Us and Newsletter sections.

Learn more: https://www.menutiger.com/features/web-site-builder

Q44. Can I match the menu and website to my brand? Are templates free?

Yes. Ready-to-use menu and website templates are included free. You can choose fonts, colors, images and layouts, enter your brand's hex color under Marketing → Colors, and upload your logo and cover image. Use Preview to check the result on different devices.

Learn more: https://www.menutiger.com/features/website-and-menu-templates

Q45. Can I add my menu link to Google Maps and social media?

Yes, to both. You can also link your social media accounts in the Admin Panel, and they appear as clickable buttons at the bottom of your website and menu page.

Learn more: https://www.menutiger.com/blog/social-media-for-restaurants

Q46. Is there a tutorial for new users?

Yes. MENU TIGER has video and blog tutorials on setting up and managing your digital menu. Inside the Admin Panel, Product Tour gives a short walkthrough and What's New shows the latest updates.

Guides and articles: https://www.menutiger.com/blog · Free e-books: https://www.menutiger.com/ebooks

Q47. Can I get help setting up my menu?

Yes. Along with our guides, you can contact our support team by email or chat with the AI helpbot in your dashboard (see Q103).

4. Features

Digital menu

Q48. What can I show for each menu item?

Each item can have a name, description, labels, image, size or unit, preparation time, one or more prices, modifiers and ingredient warnings. You can also mark items as Featured (shown on your homepage) or Recommended (shown under "Also Try").

Q49. Can I show allergens and dietary information?

Yes. Ingredient warnings include gluten free, dairy free, egg, fish, nuts, peanut, sesame, soy, vegan, vegetarian, spicy, sugar free and more. Customers see them when they open an item.

Learn more: https://www.menutiger.com/blog/food-allergen

Q50. Can I offer add-ons, sizes, sides or toppings to increase order size?

Yes, with modifiers. Add side dishes, drinks, pairings, sizes, sauces or toppings as a modifier group, make it Optional or Required, set a price for each option, and assign it to a whole category or a single item. Item-level modifiers override category-level ones.

Q51. Can I mark an item as sold out?

Yes. Mark any item sold out or unavailable in one step, and switch it back when it's in stock again.

Q52. Can I show some items only at certain times, like breakfast or happy hour?

Yes. Visibility settings let you show or hide a category or item, hide it until a set date and time, or show it only on selected days and times.

Q53. How quickly do menu changes show up for customers?

In real time. You update items, prices, descriptions and images from one dashboard, and customers see the latest menu through the same QR code.

Q54. Can I have a different menu for each branch?

Yes. Each store is linked to its own menu, and store-specific menus are available from the Regular plan. You can also duplicate a menu to another branch, or use one shared layout across all locations.

Q55. Can I translate my menu?

Yes. The digital menu supports 19 languages, and customers can switch language themselves. Add languages in Restaurant Settings, then use the Localize tab to translate menus, categories, items, modifiers, store details and website content.

Learn more: https://www.menutiger.com/blog/menu-translation

Ordering

Q56. How do customers order?

They scan a QR code or open your website, choose a store if you have several, pick items and options, and add them to the cart. They then review tax and tip, pay on the same page (or through your staff), add pickup or delivery details if needed, and get an order confirmation.

Learn more: https://www.menutiger.com/features/online-food-order-system

Q57. Which order types can I accept?

Dine-in, pickup (takeaway) and delivery orders, on every plan. Switch each one on or off per store under Stores → Store → Settings. From the Regular plan you can also connect delivery and other apps through Zapier.

Q58. Do customers have to create an account to order?

No, not if you enable Guest Checkout in Store Settings.

Q59. Can customers add special instructions or special requests?

Yes. Turn special instructions on per store and they appear on the order.

Q60. Can customers track their order?

Yes. Customers with an active order see its status live: Pending, Preparing (In Progress) and Ready.

Q61. Can customers call a waiter or ask for the bill from their phone?

Yes, with Hot Actions, when they order through a Table QR code. The defaults are Call someone, Call someone to change the notes, Call to verify bill and Call to clean table, and you can create your own. Staff get a notification and can track each request.

Learn more: https://www.menutiger.com/features/table-side-in-restaurant-ordering

Q62. Can customers leave tips?

Yes. Turn tipping on or off in Order Settings.

Learn more: https://www.menutiger.com/blog/menu-tiger-tipping-feature

Q63. Can I limit orders to a delivery area?

Yes. Under Location Details, set your store's location and a radius in meters. Orders from outside that radius are flagged.

Q64. Will I be notified of new orders?

Yes. The Ordering Dashboard gives a real-time view of every incoming order, and you get notifications with sounds you can choose for new orders, feedback and Hot Action requests.

Q65. Can customers place scheduled orders?

Yes. Order scheduling is available from the Regular plan.

Q66. Can I split bills or merge tables?

Yes. MENU TIGER supports split bills, and Table Management (Premium) adds merge tables and split orders.

Payments

Q67. Which payment gateways does MENU TIGER support?

Stripe, PayPal and Adyen for online payments, plus Cash and your own Custom Payment methods (for example, a local wallet or card on delivery).

Learn more: https://www.menutiger.com/features/integrations

Q68. Which payment methods can my customers use?

• Stripe: Visa, Mastercard, American Express, Bancontact, EPS, iDEAL and Alipay. Apple Pay and Google Pay are on by default.
• PayPal: Visa, Mastercard, American Express, PayPal balance, Pay in 4 and Venmo.
• Adyen: Visa, Mastercard, American Express, Apple Pay, Google Pay, Samsung Pay, PayPal, Alipay, WeChat Pay, Klarna, Afterpay and Affirm.
• Braintree [Confirm]: Visa, Mastercard, American Express, PayPal, Venmo, Apple Pay and Google Pay.

Setup guides:

• Stripe: https://www.menutiger.com/blog/stripe-payment-integration-for-restaurants
• PayPal: https://www.menutiger.com/blog/paypal-payment-integration-for-restaurants
• Adyen: https://www.menutiger.com/blog/adyen-payment-integration
• Venmo: https://www.menutiger.com/blog/venmo-payment-integration

Q69. Do you support Apple Pay and Google Pay?

Yes. On Stripe they're enabled by default, and Adyen supports them too.

Q70. Do I need my own Stripe, PayPal or Adyen account?

Yes. Connect your existing active account under Integrations → Payment Integrations. Payments go straight to your account.

Q71. How fast are payouts?

Payout timing depends on your payment provider and your account's payout schedule with them. MENU TIGER takes 0% commission.

Q72. Can I accept cash?

Yes. Turn on Cash as a payment method. For Cash and Custom Payment orders, mark them Paid in the Admin Panel; Stripe and PayPal payments update automatically.

Q73. Can I use contactless payments?

Yes. Guests pay contactlessly from their own phone at the table or on your website, without handling a card terminal.

Q74. Can I set up taxes for my area?

Yes. Create tax categories under Stores → Taxations, choose whether tax is included in the price, and set separate dine-in and take-out percentages. Assign taxes to a category or to single items; item-level tax overrides category tax.

POS (Point of Sale)

Q75. Does MENU TIGER have a built-in POS?

Yes. MENU TIGER POS is a cloud-based point of sale for order-taking, payments, menus, inventory, customers, staff and reporting in one place. Checkout supports dine-in, takeaway and delivery, hold orders, discounts, barcode search, quick payments and customer assignment. It suits quick-service restaurants, cafés, pizzerias, fine dining, bars and cloud kitchens.

Learn more: https://www.menutiger.com/point-of-sale · https://www.menutiger.com/blog/menu-tiger-pos

Q76. Do QR code orders go into the POS automatically?

Yes. Once synced, QR ordering and the POS work as a single system, so QR orders appear in the same view as counter orders.

Q77. Which devices can run the POS?

Any device with an internet connection and a supported web browser: desktop, laptop or tablet. There's nothing to install except the optional Print Agent for receipt printers.

Q78. Can I track inventory?

Yes. Stock is deducted automatically as products sell, and you can see In Stock, Low Stock and Out of Stock items in real time so you don't run out of best-sellers. Purchase analytics also help you track ingredient usage and make better purchasing decisions.

Learn more: https://www.menutiger.com/blog/restaurant-inventory-system

Q79. What product details can I set up in the POS?

Products and categories, fixed or variable (open) prices, optional cost, product images, SKU and barcodes, variants such as sizes, add-ons, sauces and toppings, and inventory tracking.

Q80. Does the POS support modifiers?

Yes. Create required or optional modifier groups with single or multiple selections, and set a price adjustment for each option.

Q81. Can I give staff different roles and permissions?

Yes. Admins, managers and cashiers each get role-based permissions, and every staff member signs in with their own secure account. Advanced staff controls come with Premium.

Q82. Can I keep customer records and run loyalty?

Yes. The POS stores customer profiles with contact details and order history, and supports loyalty for repeat guests.

Q83. Can I customize and print receipts?

Yes. Customize receipt headers and footers with your branding and store details. To print, install the MenuTiger Print Agent (macOS, Windows or Linux), connect your printer by USB or network, and select it under POS Settings → Receipt Printer. A connected cash drawer can open automatically where supported. Printer integration costs \$20 per month.

Learn more: https://www.menutiger.com/blog/printer-integration-for-restaurant-menu

Q84. What reports does the POS give me?

Real-time reports on sales, orders, average order value, product performance, taxes, discounts and payment methods, plus an audit log of staff activity and system changes. You can export reports and track cashier shifts and the cash drawer.

Q85. Can I run the POS across several locations?

Yes. Manage multiple locations from one platform, switch between stores, and keep menus and stores synchronized across the MENU TIGER ecosystem.

Kitchen Display System (KDS)

Q86. What is the KDS?

It replaces paper tickets with a live kitchen screen. New orders appear automatically; cooks tap Start, tick off each item and tap Mark as Done. Timers flag orders as Caution or Late, and you can hold, recall and drag orders to reprioritize them. KDS is included in Advanced and Premium.

Learn more: https://www.menutiger.com/features/kitchen-display-system

Q87. What devices can run the KDS?

Any tablet, iPad, laptop or desktop monitor with a browser and internet connection.

Q88. Can food go to the kitchen and drinks go to the bar?

Yes. Set each item's Station to Kitchen or Bar. Orders with both are split automatically, and each screen can show All, Kitchen only or Bar only.

Table Management

Q89. What does Table Management do?

It shows live table status (Vacant, Occupied, Reserved) on a map or list, with each table's orders, totals and payment status. Staff can assign tables, handle reservations, merge tables, split orders and respond to requests like Need Help, Clean Table and Request Bill. Table Management is included in Premium.

Learn more: https://www.menutiger.com/blog/table-management

Q90. Can I recreate my real floor plan?

Yes. Use Grid mode for a tidy layout, Canvas mode for free drag-and-drop, or upload your floor-plan image or PDF and place tables on it. Add multiple floors, set seats and shape per table, and give each branch its own layout.

Q91. Can I take table reservations?

Yes. Select a vacant table, choose Reserve Table, and enter the guest's name, party size and time. The table shows as Reserved and you can edit or cancel the booking. Reservations are entered by your staff.

Learn more: https://www.menutiger.com/blog/restaurant-reservation-system

Q92. Can I limit what waiters and cashiers can see?

Yes. Table Management roles are Administrator, Manager, Supervisor/Floor Lead, Service Staff/Waiter, Cashier/Billing and Read-only Viewer, and each sees only what their job needs.

Marketing, feedback and analytics

Q93. Can I run discounts and promotions?

Yes. Create a percentage or fixed discount on the cart, set a minimum order amount, choose the stores and order types it applies to, and schedule start and end dates. Promotions, discounts and coupons are available from the Regular plan.

Learn more: https://www.menutiger.com/features/restaurant-marketing-tools

Q94. Can I highlight best-sellers to upsell?

Yes. Mark items as Featured to show them on your website, and add Recommended items to each dish's "Also Try" section.

Q95. Can I collect customer feedback?

Yes. Guests rate their visit and comment right from the QR menu or ordering page. Use the built-in Customer Satisfaction survey or build your own with text, star-rating, yes/no and smiley questions, then review or download responses as CSV. Feedback and surveys are on every plan.

Learn more: https://www.menutiger.com/features/restaurant-feedback-management

Q96. Can I build a customer list and run email campaigns?

Yes. Registered customers and their order history appear under Marketing → Customers, and your website's newsletter section collects sign-ups you can export as CSV. Use dashboard insights to run targeted email campaigns.

Q97. What reports and analytics do I get?

The dashboard shows orders, revenue, customers, feedback, QR scan counts and your top 10 best-selling items, filtered by day, week, month, custom dates or store. Sales analytics highlight peak hours and top dishes. You can also email Sales, Customers and Feedback reports on a schedule. Free includes basic reports; Regular and above get advanced reports.

Learn more: https://www.menutiger.com/features/analytics-and-data-insight

Q98. Can MENU TIGER help me improve my menu?

Yes. Menu analytics show your most popular and slower-selling dishes and recommend adjustments to menu pricing and design.

Integration

Q99. Does MENU TIGER integrate with my existing POS?

Yes, with Square POS and Loyverse. Go to the Integrations tab, select your POS, follow the setup prompts and sync your menu. MENU TIGER orders are then recorded in your POS.

Loyverse setup guide: https://www.menutiger.com/blog/loyverse-integration

Q100. Which other integrations are available?

Stripe, PayPal and Adyen for payments, Zapier (connect other apps and delivery services), Canva, and receipt printers. Zapier, Canva and other third-party integrations are available from the Regular plan.

Learn more:

• All integrations: https://www.menutiger.com/features/integrations
• Zapier: https://www.menutiger.com/blog/zapier-integration-for-restaurants
• Canva: https://www.menutiger.com/blog/canva-integration-for-restaurant-menu

Q101. Is there an API?

Yes, on Advanced and Premium. Generate API tokens under Settings → Developer, and delete them or revoke all at any time.

Q102. Can I use my own domain name?

Yes. The white-label website with a custom domain is included in Premium.

Learn more: https://www.menutiger.com/blog/white-label-for-restaurant-domain

5. Support, account and troubleshooting

Q103. How do I contact support, and how fast will I hear back?

Email us at menu-tiger@qrtiger.helpscoutapp.com and you'll typically get a reply within 30 minutes. You can also chat with the AI helpbot at the bottom right of your dashboard. Premium customers get priority support.

Contact page: https://www.menutiger.com/contact

Q104. I forgot my password. How do I reset it?

Click Forgot Password on the login page and we'll email you a reset link. If you signed up with Google, reset your password through your Google account instead.

Q105. If I delete something by mistake, can I get it back?

Deleted menus go to Menus → Archive and can be restored. Deleted items, modifiers, categories (with their items), orders and customers can't be recovered, so you're asked to confirm first. A KDS order marked done by mistake can be reverted from Completed.

Q106. A customer can't place an order. What should I check?

Check that the store is within its opening hours, the order type (dine-in, takeaway or delivery) is enabled, a menu is linked to the store, at least one payment method is active, and Guest Checkout is on if customers shouldn't need to log in.

Q107. A customer's payment isn't going through. What should I do?

1. Ask the customer to check their internet connection.
2. Check that your payment gateway (Stripe, PayPal or Adyen) is connected under Integrations.
3. Make sure test mode is off and your API keys are valid.
4. If it still fails, see the integration guide or contact support.

Payment setup guides: https://www.menutiger.com/blog/stripe-payment-integration-for-restaurants · https://www.menutiger.com/blog/paypal-payment-integration-for-restaurants

Q108. The payment status didn't update. Why?

Stripe and PayPal payments update automatically. Cash and Custom Payment orders must be marked Paid manually in the Admin Panel.

Q109. My QR code isn't scanning. What should I do?

Make sure the code is printed clearly and isn't damaged, smudged or too small, and that the customer's phone supports QR scanning (most phone cameras do).

Learn more: https://www.menutiger.com/blog/how-to-scan-qr-code-for-menu

Q110. An order came in without a table number. Why?

The customer most likely scanned your Restaurant QR code instead of a Table QR code. Only Table QR codes link orders to a table, so make sure each table shows its own Table QR code.

Learn more: https://www.menutiger.com/blog/dashboard-qr-code-vs-table-qr-code

Q111. An order is flagged as outside my location. Why?

The customer is outside the radius set under Stores → Store → Location Details. Check the store location and radius there.

Q112. Orders aren't showing on the kitchen screen. What should I do?

Confirm the order was placed successfully, the KDS is assigned to the right store and the device is online. Then check the KDS filters (Dine-in, Takeaway, Delivery) and each item's Kitchen/Bar station.

Learn more: https://www.menutiger.com/blog/kitchen-display-system

Q113. My receipt printer isn't printing. What should I check?

Make sure the MenuTiger Print Agent is installed and running, the printer is on, connected and loaded with paper, your computer recognizes it, and it's selected under POS Settings → Receipt Printer.

Setup guide: https://www.menutiger.com/blog/printer-integration-for-restaurant-menu

Q114. I can't see the translation (Localize) fields. Why?

Add at least two languages in Restaurant Settings. The Localize tabs then appear on menus, items, stores, website content, promotions and Hot Actions.

Learn more: https://www.menutiger.com/blog/menu-translation

Fallback reply (for questions not covered here): Thanks for your question! I want to make sure you get an accurate answer, so I'm checking this with our product team and will get back to you shortly. Could you tell me which part of MENU TIGER you're asking about? e.g. menu, ordering, payments, POS, KDS, tables or pricing, integration and what you'd like to do?