How do my customers place an order?

Customers can place an order through your restaurant's website or by scanning a QR code.

Ordering Process:

  1. Access the Menu: Customers click 'Order now' on the homepage or scan a table QR code. If you have multiple stores, they will select a store first.
  2. Browse and Select Items: They browse categories, click on an item to see details (price, modifiers, prep time), and add it to their cart.
  3. Review Cart: They click the cart icon to review their order, add a tip, and proceed to checkout.
  4. Customer Login/Registration: If ordering via a restaurant QR code (not a table-specific one), customers will be prompted to log in or create an account. This is a one-time registration.
  5. Payment: Customers select a payment method (e.g. cash, credit/debit card) and confirm the order.
    • Card Payments: After payment is processed securely, and the order is marked as 'Paid'.
    • Cash Payments: The order proceeds and is marked as 'Not Paid'. Order will be marked as 'Paid' manually through the Admin Panel.

To add other payment options for your customers, in the Admin Panel, go to Integrations > Payment Integrations page. Follow the instructions from there.

  1. Confirmation: A success message confirms the order has been placed. If the customer signed up on your Menu Tiger website, the customer will receive an email notification after the order is placed.

Do you want your website to only be view only (i.e. disable the order-taking feature)? You can do this by disabling the 'Takeaway' options in Stores > [Select Store] > Settings.

This way, you can share you main website's URL to your customers, and they can only browse the menu.

To understand further, read this article: How do I disable the ordering option in QR code and website?