How do my customers place an order?

Customers can place an order through your restaurant's website or by scanning a QR code.

Ordering Process:

Access the Menu: Customers click 'Order now' on the homepage or scan a table QR code. If you have multiple stores, they will select a store first.
Browse and Select Items: They browse categories, click on an item to see details (price, modifiers, prep time), and add it to their cart.
Review Cart: Customers open the cart icon to review their order, add a tip, and continue to checkout.
Choose Pick-Up or Delivery: Before payment, customers select Pick-Up or Delivery to complete their order. These options depend on what your store has enabled. A store may offer pick-up only, delivery only, both, or none.
Customer Login or Registration: If the order is placed through a restaurant QR code (not a table-specific QR), customers will be asked to log in or create an account. This is a one-time registration. If you want to disable this and allow guest checkout (no registration or login required), you can do so in the Admin Panel then go to the Store's Settings page. Go to Stores > [Select Store] > Settings > Enable "Guest Checkout".
Payment: Customers select a payment method (e.g. cash, credit/debit card) and confirm the order.

Card Payments: After payment is processed securely, and the order is marked as 'Paid'.
Cash Payments: The order proceeds and is marked as 'Not Paid'. Order will be marked as 'Paid' manually through the Admin Panel.

Order Confirmation: A success message confirms the order has been placed. If the customer signed up on your Menu Tiger website, the customer will receive an email notification after the order is placed.

If you want your website to be view-only:

You can turn off all ordering functions by disabling dine-in, takeaway, pick-up and delivery.

Go to Stores > [Select Store] > Settings and switch off these options: dine-in, takeaway, pick-up and delivery.

Customers can still browse your menu, but they won’t be able to place orders.

Why can't the customers cannot see the option to do "pick up" or "delivery"? First, check if the customer is scanning a restaurant QR code (not a table QR code). Next, check if the pick-up or delivery options are enabled in the Store's settings in the Menu Tiger Admin Panel. Make sure to click "Save" in the settings page if you make any changes, and then ask the customer to refresh the page after checking all settings are correct.
Why is my payment options not showing? First, check if you have your payment options integrated and enabled. In the Admin Panel, go to Integrations > Payment Integrations page. Follow the instructions from there. Then refresh the store to view the changes. You need to have existing accounts with your payment provided before integrating and enabling in QR Tiger.