How do customers place a request like calling a waiter? (Hot Actions)

This feature, called Hot Actions, is available exclusively for customers who order by scanning a table QR code. It allows them to request service without leaving their seat.

How to Place a Request:

  1. The customer scans the QR code at their table.
  2. On the menu screen, they will see a 'Hot actions' icon at the bottom.
  3. They click the icon to see a list of available requests (e.g., "Call Someone," "Call to Clean Table," "Call for Bill").
  4. They select a request and press 'REQUEST'.
  5. A notification is sent to your Admin Panel for your staff to see and address.

You can create custom requests in the Admin Panel under the Hot Actions section.


Troubleshooting

  • Hot actions not showing on the customer app? Check that the customer is scanning a table QR code –– and not the restaurant QR code.

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