How to Use the MENU TIGER Kitchen Display System (KDS)

The Kitchen Display System (KDS) is a digital screen that replaces paper order tickets in your kitchen. It receives orders electronically from your digital menu or POS system, making your kitchen workflow faster and more organized.

The KDS eliminates messy, handwritten, or smudged paper tickets, making sure every order instruction is clear and tracked in real-time.

Step-by-Step: How to Access Your KDS

The KDS is a web-based system, meaning you can open it on any device with a screen and internet access (like a monitor, desktop computer, or tablet).

1. Log in to your MENU TIGER Account: Use your administrator username and password to log into the main MENU TIGER dashboard.
2. Find the KDS Section: On the left-side menu of your dashboard, look for and click on the Kitchen Display option.
3. Check the Order Types: On the KDS screen, you will see tabs at the top for Dine-In, Takeaway, Delivery, and Pickup. These tabs automatically sort incoming orders by how the customer placed them.
4. Open the Live Screen: To start processing orders, click the 4 arrows button on the lower left. This will launch the full-screen KDS interface where new orders will appear instantly.

You have now successfully accessed the live Kitchen Display System screen and are ready to receive and manage customer orders digitally.

Setting Up the KDS

Q: Where do I find the KDS in my dashboard? To find the KDS, look at the left-side panel of your MENU TIGER account. Click on the option labeled Kitchen Display.

Q: How do I open the live order screen? Once you are in the Kitchen Display section, click the four arrows (Open) button. This opens the full-screen view where new orders will appear.

Q: Can I filter orders by type (like Delivery or Dine-In)? Yes. At the left of the KDS screen, you will see tabs for Dine-In, Takeaway, Delivery, and Pickup. Click these tabs to sort your incoming orders.

Q: Which devices can I use? The KDS is web-based. You can use it on any tablet, iPad, laptop, or desktop monitor with a browser and an internet connection.

Processing Kitchen Orders

Q: What happens when a customer places a new order? As soon as a customer orders from the digital menu or POS, the order will automatically appear on your KDS screen and also on the Orders page.

Q: How do I start working on a specific order? Click the Start button on the order card. This will begin a Timer so you can see how long the food is taking to prepare.

Q: How do I mark a single food item as finished? Click the Checkbox located right next to the item name. This indicates the item is cooked and ready to be served.

Q: What do I do if I need to pause an order? Click the On Hold button. You will be asked to type a Reason (for example: "Waiting for ingredients"). The order will stay on the screen but show as "On Hold."

Q: How do I finish and remove an order from the screen? Once you have clicked the checkboxes for all items in an order, click the Mark as Done button. This moves the order to the Completed list. This will also mark the item as Completed in the Orders page.

Q: Can I get an order back if I clicked "Done" by mistake? Yes. You can view all finished orders in the Completed section of the KDS interface. Then click Revert button on the order to re-open it.

Plans and Compatibility

Q: Which MENU TIGER plans include the KDS? The KDS is available for Premium and Advanced subscription tiers. It is not available on Freemium or Regular plans.

Q: Is there a free trial for the KDS? Yes, a 14-day free trial is available if you want to test the KDS features.

Q: Do I need a POS system to use the KDS? No. The KDS works perfectly as a standalone system using only the MENU TIGER QR code ordering system.

Customizing Your KDS Settings

Q: How do I change the layout of the order tickets? You can change the Display Mode in the KDS settings.

• Classic Mode: Orders appear in a single horizontal row (like traditional paper tickets).
• Tiled Mode: Orders appear in a grid, allowing you to see more orders on the screen at once.

Q: How do I choose which types of orders show up on my screen? In the settings, you can toggle which Order Types are visible. You can choose to show or hide Dine-In, Takeaway, Delivery, or Pickup orders based on what that specific kitchen station handles.

Q: Can the KDS warn me if an order is taking too long? Yes. You can set Transition Times to track kitchen speed:

• Caution Time: The time (in minutes) before an order ticket turns yellow to warn the staff.
• Late Time: The time (in minutes) before an order ticket turns red to show it is overdue.

Q: Can I change how the text and colors look on the screen? Yes. Under the Fonts and Colors section, you can adjust the text size to make it easier to read from a distance and change the header colors to match your kitchen’s branding or priority levels.

Q: How do I make sure the KDS shows orders for the right location? You must go to the Assign Store section in the KDS settings. From there, select your specific store name from the list. This ensures that only orders placed at that location appear on your screen.